The IT Service Desk provides support for technology issues to students, faculty and staff. The IT Service Desk is usually a good place to start for help with computer problems, network access, or account management issues. We also provide limited services to Alumni, retired staff and Emeriti.
- The IT Service Desk is located in the lower level of Shain Library.
- Phone: (860) 439-HELP (4357)
- Web Help Desk
- Google Chat: help@conncoll.edu
- For campus telephone support, please call x3663 (FONE)
- Hours
What to Bring
Before you contact the IT Service Desk or visit us at the walk in center, please review this list so you know what you are required to bring with you.
| Service | Please Bring with You: |
|---|---|
|
Password Reset (Camelweb and Google only) *Banner password reset requests should be submitted online at http://webhelpdesk.conncoll.edu |
In person - You must answer your security question or show a photo ID Phone - Answer your security question Manager’s discretion if neither security question nor ID is available |
|
Connectivity Issues |
Device requiring connectivity |
|
E-mail Setup (college email) |
Mobile Device |
|
Map Network Drive |
Computer & power cord |
|
Software Installation |
Computer & power cord |
|
Anti-Virus Installation |
Computer & power cord |
|
Virus Scan |
Computer & power cord |
|
Virus Removal |
Computer & power cord |
|
Reformat/Restore Computer / Install Operating System |
Computer & power cord *Students - please bring the install disc with you for installation |